FAQ & POLICIES
Out of respect to your service provider, we ask that you notify us of any changes or cancellations to your appointment a minimum of 24 business hours prior to your appointment to allow us to offer that reservation to one of our other guests. Regular business hours are Monday – Friday, 7:30am-8pm and Saturdays, 6:30am-7pm. We are closed Sundays and will not be able to receive cancellations or changes to any appointments.
Appointment confirmations will be sent out several days prior to your scheduled appointment, and we will continue to attempt to reach you via phone, text or email to confirm your reservation up to 24 business hours before your scheduled appointment. We ask that all appointments be confirmed via phone, text, or email a minimum of 24 business hours prior to your scheduled appointment. We also require submission of your intake form that is sent to you via phone and email upon booking and confirmation of your appointment. Unconfirmed appointments may be canceled after 24 business hours before your appointment.
We understand that life happens and emergencies come up. However, after a non-emergency no-show or last minute cancellation we do require payment of a 50% no-show fee of your missed appointment. All fees must be paid and intake forms submitted before reserving your next appointment.
All pricing is subject to change. Listed prices are “starting” at and will be finalized upon consultation. Due to each service being custom to the guest and costs of products varying, we cannot give a final price until a formal consultation with your provider is completed. If you have any questions of pricing before or during your service, please do not hesitate to ask.
Due to the relaxing nature of the LoneStar Salon & Spa experience, we respectfully request children & visitors be brought to the salon only when they are receiving a service.
In appreciation for receiving your beauty needs here and purchasing your skin and hair products at LoneStar, we love offering you a generous Loyalty Reward Program.
*Every $1 you spend in product, you will receive 1 Loyalty Point.
*Every new referral you send us, you will receive 500 points.
*As a new guest, if you rebook your next reservation at the time of first visit, you will receive 250 points.
Points may be redeemed for rotating monthly featured items. Please inquire at our front desk to see featured items.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo or make adjustments to the service. Adjustments are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the adjustment within 7 days of the original service and that the adjustment be scheduled with the same stylist who provided the original service. Complimentary adjustments may not be done with a new service provider. This includes services given by associate stylists.
Please note, services provided by self-employed stylists (Darlene & Lisa Marie) are not guaranteed. Our LoneStar employed salon stylists will not provide you with a redo for a self-employed stylist service. You must schedule the redo with the self-employed stylist who originally provided you with the service.
We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase. *Boutique & Accessories – All sales final.
We realize that you may need to switch to a different service provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house provider. Our team is very supportive of one another. We keep detailed records of your service history and color formulas. All our providers have equal access to this information.
And, don’t forget, we have our own in-house associate program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.
A referral is the best compliment you can give your stylist or esthetician. To thank you, every new client you refer to your stylist or esthetician, you each will receive 500 loyalty points!
