FAQ & POLICIES
Out of respect to your service provider, we ask that you notify us of any changes or cancellations to your appointment a minimum of 24 business hours prior to your appointment to allow us to offer that reservation to one of our other guests. Regular business hours are Monday – Friday, 7:30am-8pm and Saturdays, 7:30am to 3:30pm. We are closed Sundays and will not be able to receive cancellations or changes to any appointments.
Appointment confirmations will be sent out several days prior to your scheduled appointment, and we will continue to attempt to reach you via phone, text or email to confirm your reservation up to 24 business hours before your scheduled appointment. We ask that all appointments be confirmed via phone, text, or email a minimum of 24 business hours prior to your scheduled appointment. We also require submission of your intake form that is sent to you via phone and email upon booking and confirmation of your appointment. Unconfirmed appointments may be canceled after 24 business hours before your appointment.
We understand that life happens and emergencies come up. However, after a non-emergency no-show or last minute cancellation we do require payment of a 50% no-show fee of your missed appointment. All fees must be paid and intake forms submitted before reserving your next appointment.
All pricing is subject to change. Listed prices are “starting” at and will be finalized upon consultation. Due to each service being custom to the guest and costs of products varying, we cannot give a final price until a formal consultation with your provider is completed. If you have any questions of pricing before or during your service, please do not hesitate to ask.
Due to the relaxing nature of the LoneStar Salon & Spa experience, we respectfully request children & visitors be brought to the salon only when they are receiving a service.
In appreciation for your referrals, receiving your beauty needs here and purchasing your skin and hair products at LoneStar, we love offering you a generous Loyalty Reward Program.
*Every $1 you spend on services, you will receive 1 Loyalty Point.
*Every $1 you spend in product, you will receive 1 Loyalty Point.
*Every new referral you send us, you will receive 500 points.
*Double loyalty points for same day rebooking.
Points may be redeemed for rotating monthly featured items. Please inquire at our front desk or on our social media to see featured items.
We’re happy to offer complimentary adjustments if you contact us within 7 days of your original service. Adjustments must be scheduled with the same stylist who performed the original service and are subject to their availability. Adjustments cannot be scheduled with a new stylist, including associates.
Please note: Services provided by self-employed stylists are not guaranteed. Adjustments for services performed by self-employed stylists must be scheduled directly with them.
We want you to love every product you take home! If something isn’t quite right, we’ll gladly assist with a prompt exchange or in-store credit within 30 days of purchase. Please note: Boutique & accessories sales are final and cannot be returned, exchanged, or credited.
We realize that you may need to switch to a different service provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house provider. Our team is very supportive of one another. We keep detailed records of your service history and color formulas. All our providers have equal access to this information.
And, don’t forget, we have our own in-house associate program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.
A referral is the best compliment you can give your stylist or esthetician. To thank you, every new client you refer to your stylist or esthetician, you each will receive 500 loyalty points!
